Refund Policy 2016-07-09T09:59:07+00:00

 

What are the scenarios that Strategi does issue refunds?

Refunds are issued by STRATEGI only when,

  • the order was cancelled by the customer or STRATEGI
  • the customer returned a product and requested for a refund

How can I track the status of my refund after returning a product?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your registered mobile number. To check the updated status of your refund you can call our customer care number 8023431723/24.

How can I track the status of my refund after cancelling an order?

If your order is cancelled, you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID with STRATEGI. To check the updated status of your refund you can also call our customer care number 08023431723/24

I’ve still not received the refund in my account even though STRATEGI customer care says that they have processed the refund. Why is that ?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same. Sometimes financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by STRATEGI customer care.

If I opt for a refund after returning the product, how long will it take to process my refund?

You will get an email from STRATEGI when your return of the product is accepted and your refund is processed. We will process your refund after receipt of the product by STRATEGI.

How and where will I receive my refund amount?

The money will be refunded back to the payment account that was originally used to make the transaction.

Will STRATGI refund the courier charges, if I wanted to return a product?

Yes, absolutely. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid. The courier charges will be reimbursed only after receipt of the product by us.

After I have shipped the product or it has been collected from me, how do I track the refund of my money?

Once we have received the product, our team will verify the nature of the claim basis which it has been returned. On this check and validation of the claim, we will update you by sending a sms to your registered mobile number. You can also call our customer care number 08023431723/24 and check the status of your refund.

Are all products on STRATEGI eligible for refund?

Yes. All products on STRATEGI are eligible for a replacement/refund, depending upon the claim and our validation.

How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at strategi@herbalstrategi.com or over phone at our customer care number 08023431723/24(between 9.30 am and 6pm Monday to Saturday). The quickest way would be to give us a call.

In case, the order that you had placed has been shipped by us but not yet delivered to you, you may still cancel the order by contacting us as mentioned above. Your refund will be processed by us as applicable, once we receive the originally ordered product back from our courier / logistics partner.