Cancellation & Return Policy 2017-08-26T15:20:21+00:00

 

What is your return policy? How do I return my product after it has reached me?

Yes.Herbal Strategi has a simple return policy under which you can return a product received in a damaged or defective condition.
Herbal Strategi has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.

Till When the Order Can be Cancelled?

You can request a cancellation within 6 hours of ordering the product.

What are the specific conditions under which the product returns/replacements may be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

  • Request for return is made after 48 hrs of receiving the product by you.
  • Products are returned without its original packaging.
  • Product was damaged after use/opening.
  • Incidental damage due to malfunctioning of the product.

Whom do I contact and How do I return the product ?

Within 48 hours of receiving a product, you can request a return via email at strategi@herbalstrategi.com or call over the phone at 080-23431723/4 between 9.30 am to 6:00 pm Monday to Saturday.

Should I return the product in its original box/packaging?

Yes, it’s important that the product should be sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

What are the possible resolutions offered in case any returns?

In case of a return, possible solutions are:

  • Replacement of the product with a similar product (only if stocks are available with us)
  • Exchange
  • Full refund of your money. View our Refund Policy for more details on the same

Are there products that can’t be returned to Herbal Strategi?

You can return any product.

In case of a return, is there a time frame within which I can return the purchased product for a return/replacement?

You must intimate Herbal Strategi within 48 hours of receiving the product, If you wish to return or exchange a product.

Do I need to send the product to Strategi or can it be collected from my address?

Herbal Strategi has a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call us at 080-23431723/24 (between 9am to 6:00 pm Monday to Saturday) or write to us at strategi@herbalstrategi.com.

In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice.

In case a replacement is not available, we will initiate full refund.

Will I have to pay any charges for the returns?

We do not charge extra for returns and all replacements/pickups by us are done free of cost.

If I send the product back to you at my cost, will you refund the courier charges?

Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use Professional Couriers or any reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the ‘billing name’ provided at the time of placing the order. The courier charges will be reimbursed only after receipt of the product by us.

In case Herbal Strategi cannot collect the product that I wish to return, which address do I need to courier it?

Once you contact our customer care centre by e-mail at strategi@herbalstrategi.com or phone to 080-23431723/24 to confirm whether the product can be collected from your address or not, Our customer care executive will tell you the address where you have to send the courier, in case it can’t be collected from your address with us.